ServiceNow Business Consultant

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DysrupIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

📋 Description

• Backlog mastery — inventory, classify, and prioritize the existing backlog (size, age, module, business impact) within the first 30 days; establish the burn-down baseline. • Requirements engineering — convert raw demand into refined stories with acceptance criteria; run refinement sessions with client process owners. • Process consulting — map current-state ITSM processes; identify and quantify process improvements the POD should deliver alongside backlog work. • Velocity & reporting — define and publish sprint velocity, commitment reliability, and quality metrics; own the data behind the weekly client status narrative. • UAT orchestration — design and run the UAT process with client stakeholders; protect releases from scope and quality surprises. • Stakeholder management — work daily with the client's operational lead and platform architect; build the trusted-advisor relationship the incumbent lost.

🎯 Requirements

• 9–12 years of relevant experience, including 6+ years in ServiceNow business analysis / process consulting roles. • Demonstrated ownership of large ITSM backlogs — intake models, prioritization frameworks, and refinement discipline at enterprise scale. • Strong working knowledge of ServiceNow ITSM data model and configuration concepts (enough to write implementable stories, not just requirements prose). • ITIL v4 Foundation or higher; ServiceNow CSA preferred. • Experience defining delivery metrics (velocity, throughput, defect escape rate) and presenting them to client leadership. • Excellent facilitation and written communication — your stories and your status reporting are the engagement's public record. • Regulated-industry experience (medical device, pharma, healthcare). • Exposure to Now Assist / AI-assisted ITSM workflows and where they change process design. • Experience working in a co-delivery model with a consulting prime.