Senior CMDB Engineer – ServiceNow, HAM/SAM

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• responsible for designing, implementing, maintaining, and improving CMDB, HAM, and SAM capabilities within the ServiceNow platform. • ensures the accuracy, integrity, and operational value of configuration and asset data across the enterprise. • supports governance, automation, discovery, and lifecycle management initiatives. • partners closely with infrastructure, cloud, security, procurement, and platform teams. • supports alignment with the ServiceNow Common Service Data Model (CSDM) to enable standardized service-aware operations.

🎯 Requirements

• 5+ years of hands-on experience with ServiceNow CMDB, HAM, SAM, or related platform capabilities. • Strong understanding of CMDB architecture, CI relationships, Discovery, Service Mapping, and data governance principles. • Strong understanding of ServiceNow Common Service Data Model (CSDM) concepts, service relationships, and CMDB governance best practices. • Experience with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) processes and implementations. • Experience designing and supporting integrations using REST APIs, IntegrationHub, MID Servers, or web services. • Knowledge of ITIL processes, particularly Configuration Management, Asset Management, Incident, Change, and Problem Management. • Experience with ServiceNow reporting, dashboards, and data quality management. • Understanding of enterprise infrastructure concepts including servers, cloud resources, networks, virtualization, and software lifecycle management. • Experience working within Agile and SDLC delivery models. • ServiceNow CSA certification required. • ServiceNow HAM, SAM, Discovery, or CMDB-related certifications preferred. • ITIL Foundation v3 or ITIL 4 certification.

🏖️ Benefits

• great benefits and perks like larger tech companies • independence to make a larger impact on the company • ownership of their work