Business Process Consultant – ServiceNow

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🕒 May 25

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Manage and maintain software licensing positions for enterprise publishers, including Microsoft, Oracle, Adobe, IBM, and other publishers and SaaS providers. • Analyze software entitlement, usage, and deployment data to identify compliance risks and optimization opportunities. • Support software audits, true-ups, renewals, and vendor compliance activities. • Review and interpret software contracts, licensing agreements, and maintenance terms. • Partner with procurement and vendor management teams during software renewals and negotiations. • Maintain accurate software entitlement and contract repositories within ServiceNow. • Utilize ServiceNow SAM Pro to manage software lifecycle activities, including reconciliation, normalization, licensing, and compliance reporting. • Support configuration, maintenance, and continuous improvement of ITAM and SAM processes within ServiceNow. • Collaborate with stakeholders to document current-state and future-state business processes. • Identify process inefficiencies and recommend improvements aligned with SAM and ITAM best practices. • Support CMDB, asset management, and ITSM data quality initiatives. • Develop reporting, dashboards, and KPIs related to software compliance, usage, and cost optimization. • Participate in cross-functional initiatives involving ITAM, SAM, procurement, finance, and operations teams.

🎯 Requirements

• 3+ years of experience in Software Asset Management, software licensing, or related IT Asset Management functions. • 2+ years of hands-on experience working with ServiceNow, preferably within SAM Pro, HAM Pro, CMDB, or ITAM modules. • Experience managing software licensing for publishers such as Microsoft, Oracle, Adobe, IBM, and/or SaaS vendors. • Understanding of software licensing models including subscription, user-based, device-based, cloud, and consumption licensing. • Experience reviewing software contracts, licensing agreements, and maintenance terms. • Strong analytical and problem-solving skills. • Experience gathering business requirements and supporting process improvement initiatives. • Strong communication and stakeholder management skills. • Proficiency with Microsoft Excel and reporting tools. • Business Process Consulting (BPC) experience, including process discovery, workshop facilitation, or business process documentation, is highly desired. • Experience supporting ServiceNow ITAM/SAM implementations, optimization initiatives, or software compliance audits and vendor true-ups is preferred. • Knowledge of ITIL, IT Asset Management best practices, CMDB, asset lifecycle processes, and SaaS or cloud licensing models is a plus. • Experience working in consulting or client-facing environments and familiarity with procurement and finance processes related to software licensing are nice to have.

🏖️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents • Paid time off and company holidays, along with additional leave benefits as per policy • Flexible work arrangements, supporting work-life balance • Learning and development opportunities to support continuous growth and upskilling • Employee wellness initiatives and programs focused on physical and mental well-being • Retirement and statutory benefits in line with India regulations • Inclusive and people-first culture, with a strong focus on collaboration and ownership