Senior Technical Consultant – ServiceNow ITAM

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🕒 May 18

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Lead the implementation and optimization of ServiceNow ITAM solutions, including HAM and SAM modules. • Configure and maintain asset lifecycle processes including procurement, receiving, inventory, allocation, transfer, and disposal. • Collaborate with stakeholders to gather business requirements and translate them into scalable ITAM solutions. • Design and implement integrations with third-party systems such as procurement tools, SCCM, Intune, JAMF, and discovery tools. • Ensure accurate asset data management and alignment between CMDB and asset records. • Configure and manage software normalization, reconciliation, and license compliance processes. • Develop workflows, business rules, client scripts, Script Includes, and integrations to support ITAM use cases. • Perform data audits, health checks, and governance activities to maintain high-quality asset data. • Support SAM Pro/HAM Pro implementation activities including content library updates and license management processes. • Troubleshoot and resolve issues related to asset management processes, integrations, and platform customizations. • Participate in Agile ceremonies including sprint planning, backlog grooming, and delivery activities. • Support ITSM and related ServiceNow modules as secondary responsibilities when required.

🎯 Requirements

• 5+ years of hands-on experience in ServiceNow development and implementation. • Strong expertise in: • - ITAM (mandatory) • - HAM Pro / SAM Pro (preferred) • - Asset lifecycle management (mandatory) • - Integrations (REST, SOAP, MID Server, APIs) (mandatory) • Good understanding of CMDB and asset relationship mapping. • Experience integrating ServiceNow with enterprise asset and endpoint management tools. • Working knowledge of ITSM, CMDB, Discovery, and other ServiceNow modules. • Strong scripting skills using JavaScript and Glide APIs. • Experience with ServiceNow Flow Designer and Integration Hub. • Excellent communication and stakeholder management skills. • ServiceNow certifications such as CSA, CAD, CIS-HAM, or CIS-SAM preferred.

🏖️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents • Paid time off and company holidays, along with additional leave benefits as per policy • Flexible work arrangements, supporting work-life balance • Learning and development opportunities to support continuous growth and upskilling • Employee wellness initiatives and programs focused on physical and mental well-being • Retirement and statutory benefits in line with India regulations • Inclusive and people-first culture, with a strong focus on collaboration and ownership