ServiceNow Delivery Lead

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DysrupIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

📋 Description

• Lead end-to-end delivery of ServiceNow ITSM implementations, including Incident, Problem, Change, Request, and Knowledge Management modules. • Manage project delivery timelines, milestones, risks, and dependencies across multiple workstreams. • Serve as the primary point of contact for client stakeholders, delivery leadership, and cross-functional teams. • Translate business requirements into actionable delivery plans and coordinate with developers and architects. • Conduct regular delivery status reviews, reporting on progress, blockers, and escalations. • Oversee quality assurance, UAT coordination, and go-live readiness activities. • Drive continuous improvement of delivery processes, standards, and documentation practices. • Ensure adherence to ServiceNow best practices, platform governance, and change management protocols. • Mentor and guide junior team members and developers throughout the delivery lifecycle. • Collaborate with Solution Architects to ensure technical designs align with business and platform standards.

🎯 Requirements

• Strong understanding of ServiceNow ITSM modules: Incident, Problem, Change, Request, and Knowledge Management • Experience with ServiceNow platform configuration, workflow design, and process automation • Familiarity with Flow Designer, Business Rules, and platform governance principles • Understanding of ITIL frameworks and their application within ServiceNow • Experience with integration patterns, REST APIs, and third-party system connectivity • Proficiency in project delivery tools such as Azure DevOps or similar platforms • Strong understanding of SDLC and Agile/Scrum delivery methodologies • Certified Implementation Specialist – IT Service Management (CIS-ITSM) — Required • Certified System Administrator (CSA) • ITIL Foundation or higher certification • Additional CIS certifications are a plus