Customer Success Manager

🕒 April 13

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Easygenerator

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

📚 Education

👥 HR Tech

SaaS • Education • HR Tech

Easygenerator is a cloud‑based e‑learning authoring platform that enables anyone in an organization to create, localize, and publish company-specific training at scale. It includes AI-assisted course creation, one‑click localization across many languages, LMS/LXP integrations (SCORM/xAPI), and enterprise-grade security and compliance features. Typical use cases include onboarding, compliance, sales, product and health & safety training for distributed and global teams.

📋 Description

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. • Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. • Objectively assess account health scores and proactively take action to improve them to maximize customer retention. • Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. • Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. • Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell • Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

🎯 Requirements

• A bachelor’s degree or higher. • You have at least 2 years of Customer Success (or (key) account management related) experience • Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. • You can take the lead in a conversation, but you also know when it’s time to listen. • You have a passion for negotiating the best possible outcome for external and internal stakeholders. • Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed. • A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.

🏖️ Benefits

• Working in a fun & international environment surrounded by a dedicated team. • Being part of a fast-growing scale-up environment where you can make an impact from day 1 • Career framework and growth coaching • Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly • Remote working policy