Account Manager

🕒 5 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $63k - $72.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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eBay

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🛍️ eCommerce

👥 B2C

🏪 Marketplace

💰 Post-IPO Debt on 2022-11

eCommerce • B2C • Marketplace

eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.

📋 Description

• Lead a portfolio of established sellers, using data, strategy, and partnership to help them reach their next stage of growth. • Drive adoption of key tools and programs, provide trusted guidance, and be the connective force that turns TCGplayer into every seller’s most reliable growth partner. • Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through. • Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International). • Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support. • Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions. • Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.

🎯 Requirements

• Proven experience managing customer relationships or portfolios in a growth-driven marketplace, SaaS, or eCommerce environment. • A track record of delivering measurable results across retention, adoption, and revenue growth. • Strong communication and consultative skills with the ability to build trust, influence decisions, and translate insights into action. • Comfort working with data, dashboards, and CRM tools to identify trends and prioritize impact. • Passion for process, with an ability to follow playbooks while contributing ideas to improve them. • Curiosity and initiative - a proactive problem solver who looks for ways to add value without waiting for direction. • Empathy and resilience - committed to helping sellers succeed even through challenges or change. • Demonstrated experience in customer success, account management, or seller growth roles. • Proven success driving retention, adoption, and revenue growth in a SaaS or marketplace. • Experience with HubSpot (or other CRMs), Google Workspace, Tableau, and Outlook

🏖️ Benefits

• medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)