Senior Account Manager

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ecoATM Gazelle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

ecoATM Gazelle is a company specializing in the trade-in and recycling of electronic devices, particularly mobile phones. They operate thousands of kiosks across the United States, allowing consumers to sell their old phones in exchange for cash. By evaluating the device's condition and specifications, ecoATM provides a convenient and eco-friendly solution for reducing electronic waste, contributing to the recycling of over 50 million devices to date. Their mission focuses on sustainability by preventing toxic electronic waste from entering landfills, supporting a healthier planet while providing immediate financial returns to consumers through easy and secure transactions.

📋 Description

• Own the relationship and act as the primary point of contact for your assigned retail accounts. • Build and execute account plans that grow kiosk placements, improve performance, and deepen ecoATM's integration with each partner. • Analyze retailer and internal performance data to identify issues and build data-backed recommendations for new placements and optimization. • Lead Quarterly Business Reviews and joint business planning that connect ecoATM's performance to each retailer's own strategic and financial priorities. • Cultivate relationships across a retailer's HQ — merchandising, operations, real estate/asset protection, sustainability — to multi-thread the relationship and reduce single-point-of-contact risk. • Manage problem resolution with urgency, conducting root-cause analysis and coordinating internally to protect the partnership. • Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Develop and support initiatives that enhance in-store awareness and customer engagement. • Work closely with operations & regulatory teams to execute new kiosk installs smoothly. • Track industry trends and competitive activity, using real-time insight to spot new opportunities within your accounts. • Partner with the Business Development team on channel expansion opportunities and the onboarding of newly signed accounts within your territory. • Manage account level installation and removal forecasts. • Serve as the internal voice of the customer, ensuring retailer feedback shapes product, marketing, and operational decisions.

🎯 Requirements

• 8+ years of account management, retail partnerships, or related experience, ideally including time at Senior Manager or Director level • Proven record of growing complex, multi-stakeholder retail accounts and hitting revenue/performance targets • Advanced Excel skills; comfortable manipulating and interpreting large datasets • Experience with Salesforce or a comparable CRM • Strong PowerPoint and executive presentation skills • Comfortable operating with a high degree of autonomy in a remote, fast-paced environment • Bachelor's degree in business, Marketing, or related field preferred

🏖️ Benefits

• This position may also be eligible for short-term and long-term incentives based on individual and company performance.