Senior Genesys Engineer

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April 4

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EDCi

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Cybersecurity • Healthcare Insurance • SaaS

EDCi is a trusted IT solutions provider that has been driving excellence in communication and technology since 1979. The company specializes in delivering innovative, tailored solutions in areas such as healthcare contact centers, cybersecurity, infrastructure and data centers. EDCi offers a range of services including professional and managed services, data governance, mergers and acquisitions support, and comprehensive solutions for modern workplaces utilizing Microsoft 365 and Power Automate. Notable solutions include EHRConnect® which enhances patient access and experience by seamlessly integrating Epic System patient data with cloud contact centers. With a strong team of experts, EDCi empowers businesses to remain competitive by optimizing IT capabilities and enhancing customer experience, all while maintaining a high customer retention rate of 98%.

51 - 200 employees

Founded 1988

🔒 Cybersecurity

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• The Sr. Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. • The opportunity will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. • This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality. • Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. • Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. • EDCi is an organization that takes pride in recognizing balance and the importance of family. • If your interest is for challenging work in a comfortable work environment, look to EDCi.

🎯 Requirements

• 5+ years IP Telephony/VoIP experience is Required • Knowledge of VoIP equipment, implementations and support Required • 3+ years experience in Genesys Cloud CX (Purecloud) technology • Genesys Could CX certification is a plus • Knowledge of Media / Voice gateway knowledge Preferred • Knowledge of SIP Protocol implementation and support Preferred • BS preferred, Associate’s degree in IT related field Required • Excellent client service attitude and team focus • Understand best practices for a service organization • Development Skills/certifications as a plus are: Java/Java Script HTML Rest WEB Services Genesys Cloud CX API’s Microsoft SQL Server Web-services, 3rd party API’s

🏖️ Benefits

• Remote work from home • Paid holidays, vacation and sick time • Bring Your Own PC Policy • Cell phone reimbursement • Casual dress • Funded training and certifications • Health, dental & vision insurance • 401K match • And much more!