Customer Service Associate, English Enrichment Centre

Job not on LinkedIn

🕒 June 17

🇲🇾 Malaysia – Remote

💵 RM3k - RM4.5k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EDGE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

EDGE is an educational institution specializing in English and writing programmes for primary and secondary students. They offer a range of courses including creative writing, English enrichment, and online classes, all designed to enhance students' creativity and writing skills. With small class sizes and personalized feedback, EDGE focuses on mastery of the English language to help students excel academically and gain confidence in their writing abilities.

📋 Description

• Act as centre manager of the Online arm at Write Edge Singapore, overseeing the performance of our online arm and delivering exceptional parent and student experience. • Support the Teaching Team (Deployment, Timetabling, Relief Teaching). • Perform a variety of administrative duties in support of the day-to-day operations. • Ensure the safety and appropriate behaviour of students at the centre. • Address and manage staff complaints, registration, withdrawal matters. • Train and manage new staff in both customer support and ground operations. • Organise and conduct online open houses on weekends. • Ensure smooth running of online classes on Zoom (online student onboarding, troubleshooting technical issues). • Attend to incoming phone/WhatsApp/email enquiries and proactively build, maintain and enhance relationships with students and parents over online platforms.

🎯 Requirements

• At least 1-2 years of relevant work experience. • Proficient in Google Suite, Microsoft Office and technology in general. • Knowledge of and experience with Google Classroom, and Zoom would be an advantage. • A great problem-solver with quick reactions and is meticulous with details. • Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency. • An accountable and responsible team-player, takes initiative and able to work with minimal supervision. • Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally.

🏖️ Benefits

• Flexible work hours