EDGE
11 - 50 employees
Founded 2021
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
EDGE is an educational institution specializing in English and writing programmes for primary and secondary students. They offer a range of courses including creative writing, English enrichment, and online classes, all designed to enhance students' creativity and writing skills. With small class sizes and personalized feedback, EDGE focuses on mastery of the English language to help students excel academically and gain confidence in their writing abilities.
Customer Service Associate, English Enrichment Centre
Job not on LinkedIn
🕒 June 17
🇲🇾 Malaysia – Remote
💵 RM3k - RM4.5k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
EDGE
11 - 50 employees
Founded 2021
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
EDGE is an educational institution specializing in English and writing programmes for primary and secondary students. They offer a range of courses including creative writing, English enrichment, and online classes, all designed to enhance students' creativity and writing skills. With small class sizes and personalized feedback, EDGE focuses on mastery of the English language to help students excel academically and gain confidence in their writing abilities.
📋 Description
• Act as centre manager of the Online arm at Write Edge Singapore, overseeing the performance of our online arm and delivering exceptional parent and student experience. • Support the Teaching Team (Deployment, Timetabling, Relief Teaching). • Perform a variety of administrative duties in support of the day-to-day operations. • Ensure the safety and appropriate behaviour of students at the centre. • Address and manage staff complaints, registration, withdrawal matters. • Train and manage new staff in both customer support and ground operations. • Organise and conduct online open houses on weekends. • Ensure smooth running of online classes on Zoom (online student onboarding, troubleshooting technical issues). • Attend to incoming phone/WhatsApp/email enquiries and proactively build, maintain and enhance relationships with students and parents over online platforms.
🎯 Requirements
• At least 1-2 years of relevant work experience. • Proficient in Google Suite, Microsoft Office and technology in general. • Knowledge of and experience with Google Classroom, and Zoom would be an advantage. • A great problem-solver with quick reactions and is meticulous with details. • Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency. • An accountable and responsible team-player, takes initiative and able to work with minimal supervision. • Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally.
🏖️ Benefits
• Flexible work hours
Apply NowSimilar Jobs
🕒 June 12
Korean Player Support Agent providing excellent customer service and technical support for a global gaming company. Working remotely and assisting Korean-speaking players with inquiries and issues.
🗣️🇰🇷 Korean Required
🕒 June 3
Senior Admin & Customer Service Executive helping clients with Singapore immigration applications. Managing documentation and providing advisory services in a fully remote role.
🗣️🇨🇳 Chinese Required
🕒 May 21
Software Engineer Customer Support at MariaDB, providing technical assistance on distributed systems and ensuring customer satisfaction. A key role in a fast-growing Silicon Valley startup offering revolutionary data solutions.
🕒 May 18
Customer Service Officer facilitating support for PRISM+ customers through calls, live chats, and emails. Focused on delivering exceptional customer experiences and gathering feedback for improvement.
🗣️🇨🇳 Chinese Required
🕒 May 8
Order Management and Customer Service Representative responsible for managing customer orders and service. Collaborating across teams to ensure timely delivery and exceptional customer satisfaction.
