Event Management Analyst

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

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Thrive

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Cloud • Enterprise

Thrive is a company that specializes in providing managed services and technological solutions for businesses. They focus on cybersecurity, cloud services, network management, and productivity tools to optimize business performance and drive digital transformation. With a customer-centric approach, Thrive offers services such as disaster recovery, IT compliance, regulatory services, and virtual chief information security officer (vCISO) advisory. They serve various industries including financial services, healthcare, government, and education, leveraging their expertise to empower clients to harness the promise of technology for better strategic outcomes.

📋 Description

• Rapid response and initial triage of events generated from one of Thrive's monitoring platforms • Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems • Assessment of event impact related to business criticality • Clear communication to all necessary internal and external parties throughout event triage, ensuring updates are being provided regularly • Continually follow best practices through the entire technical support process • Escalation to event management engineer post triage for continued troubleshooting and resolution • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods • Available to work outside of standard hours when necessary or as part of on-call rotation if applicable

🎯 Requirements

• Associate Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • 1 - 2 years of call center or managed services experience preferred • Technical subject matter expert on MSP products as they relate to Thrive's service catalog

🏖️ Benefits

• Work hard, play hard environment • Guidance, training and experience necessary to build a lucrative career