Client Success Manager, Emerging Markets

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3 days ago

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Employer Direct Healthcare

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Healthcare Insurance • Enterprise • SaaS

Employer Direct Healthcare is dedicated to providing affordable and high-quality healthcare for self-insured organizations and their employees. The company, through its Lantern Specialty Care Platform, connects members with top-performing doctors nationwide, ensuring stress-free recoveries and life-changing outcomes. Their services include surgery care, cancer treatment, and infusion care, focusing on delivering excellent care within driving distance of members through a network of over 2,000 surgeons and 1,500 facilities. Employer Direct Healthcare offers a curated network of excellent care providers, a new economic model that negotiates the best rates, and a commitment to supporting all planned procedures and cancer diagnoses. Their platform is particularly beneficial for organizations looking to reduce healthcare costs without sacrificing quality, providing tailored solutions for diverse employee populations across rural and urban areas.

201 - 500 employees

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

📋 Description

• Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation. • Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management and prioritization skills. • Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, and case studies. • Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments. • Ensure company and client objectives, expectations, and goals are met. • Support Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities. • Maintain accurate data input and hygiene in the customer relationship management system for all assigned clients. • Take appropriate and timely steps to resolve service issues.

🎯 Requirements

• Bachelor's degree or equivalent • 5+ years of experience of client relationship and/or account management experience within the employee benefits, healthcare, or consulting industry, including at least one startup. • Willingness to travel up to 20%. • Proficiency in Microsoft Office (Excel, Word, PowerPoint); Working knowledge of Salesforce; SharePoint experience a plus.

🏖️ Benefits

• Health insurance • Professional development opportunities