Manager, Technical Operations – Implementation and Support

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🔥 10 hours ago

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412th Test Wing, Edwards Air Force Base

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1933

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

412th Test Wing, Edwards Air Force Base is a key component of the U. S. Air Force dedicated to aerospace testing and evaluation. The Wing oversees various programs aimed at enhancing mission capabilities and safety within the military aviation sector. It plays a crucial role in supporting Edwards Airmen and fostering innovation through initiatives like the Spark Tank Competition, emphasizing education and community engagement in STEM fields.

📋 Description

• Manage and guide the daily activities of the technical team, • Provide coaching, mentoring, and regular feedback to team members. • Conduct regular one-on-one meetings, plan team events, and ensure positive employee morale. • Direct resources to design, program, implement, and test technical solutions. • Manage team workstreams and queues effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs) for phone metrics and key client KPIs. • Work with all areas across the organization to analyze key business processes and identify areas for improvement within the Technical Operations department. • Collaborate with internal partners and stakeholders to prioritize, manage, and develop project timelines. • Maintain and develop relationships with key internal business partners to optimize the customer experience.

🎯 Requirements

• Bachelor’s degree required • Must have managed a team that deals with a high volume of projects • Must have 3 years of personnel management experience • 5+ years of technical or programming related experience required • Must be able to demonstrate process and metrics focus • Should have significant experience in customer-facing situations • Experience managing and motivating employees virtually is preferred • Experience working cross-functionally, fostering strong relationships required • Experience developing, implementing and managing control/auditing processes is required • Experience with payroll and or HR concepts preferred • Experience with lean six sigma preferred; building repeatable processes and adjusting for corrective action • Experience developing and driving adoption (change management) of cross departmental processes preferred • Strong and effective communicator preferred • Experience working with payroll and/or HR data a huge plus.

🏖️ Benefits

• medical • dental • vision • life • disability • 401(k) match • perks that support you, your family, and your finances • career development opportunities