Technical Operations Support Specialist I

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412th Test Wing, Edwards Air Force Base

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1933

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

412th Test Wing, Edwards Air Force Base is a key component of the U. S. Air Force dedicated to aerospace testing and evaluation. The Wing oversees various programs aimed at enhancing mission capabilities and safety within the military aviation sector. It plays a crucial role in supporting Edwards Airmen and fostering innovation through initiatives like the Spark Tank Competition, emphasizing education and community engagement in STEM fields.

📋 Description

• Provide technical support by troubleshooting software and hardware issues using remote tools. • Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution. • Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests. • Document all interactions, through the entire life cycle, and identify recurring issues or trends. • Collaborate with internal teams to resolve complex issues and improve software performance. • Share knowledge and support team learning across the organization. • Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data. • Communicate clearly with both technical and non-technical users. • Represent the team in client interactions, events, and meetings. • Effectively switch between multiple communication and tracking systems. • Remain flexible to business needs, including varying shifts and project support. • Continuously build expertise in applications and help ensure quality and performance standards are met.

🎯 Requirements

• 3+ years’ experience in a customer service role • experience in a help desk/technical support role – preferred • Minimum of 1 year of payroll experience • Bachelors Degree required • Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP • Strong oral and written communication • PC hardware/software experience including installation, maintenance, and training end users • Ability to learn new software and desire to continue learning • Ability to analyze data for high-level problem resolution • Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools • Must have strong mathematical skills for report calculations, accruals, General Ledger, etc. • Experience with Lean Six Sigma a plus • Experience with Paylocity’s Payroll product is strongly preferred. • SQL and HML Basic Knowledge • Experience testing and validating calculations, reports, and system configurations

🏖️ Benefits

• medical • dental • vision • life • disability • a 401(k) match • perks that support you, your family, and your finances • career development opportunities