Customer Success Analyst — Bidding

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Effecti | Tecnologia para Licitantes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Effecti is a comprehensive automation platform designed for businesses participating in government bidding processes. It streamlines the entire bidding workflow, enabling users to discover new opportunities, submit proposals quickly and securely, and monitor ongoing bids in real-time. With a focus on improving productivity and reducing errors, Effecti helps companies handle multiple bids simultaneously while providing strategic insights into the bidding landscape.

📋 Description

• Create a friendly and professional relationship with clients; • Align expectations with the clients in your portfolio, identify opportunities, and demonstrate results (QBR); • Identify and create business and expansion opportunities; • Be responsible for client strategy and servicing, aiming to achieve a high NPS (and managing related follow-ups). Therefore, it is important to ensure excellent service and continuously improve your knowledge during interactions to deliver maximum value to clients; • Develop strategic initiatives to drive engagement across the client portfolio under your responsibility; • Build a solid relationship with each client and work to keep these contracts healthy and stable, opening possibilities for expansion; • Monitor, address, and reverse churn; • Retain clients through a friendly and productive relationship;

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration, Law, Public Management, or related fields. • Strong logical reasoning and aptitude for data/information analysis; • Organized to ensure quality in deliverables; • Experience in customer service within Customer Success; • Professional demeanor to build credibility with a wide range of client profiles; • Resilience to handle pressure, client resistance, and multiple demands; • Clear and assertive communication skills; • Experience and solid knowledge of public procurement and bidding processes;

🏖️ Benefits

• Meal Allowance: R$ 770.00 on Flash card • Home Office Allowance: R$ 230.00 on Flash card • Health Plan: Company covers 100% of the monthly premium • Dental Plan: Company covers 100% of the monthly premium • Emotional Health Plan • Pharmacy discounts • Life Insurance • OpenEnglish partnership • Coworking access through the Woba Network (Brazil, Argentina, Mexico, Portugal) • Day off on your birthday • Welcome gift