Travel & Ticketing Specialist – Pharma Events

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Egg

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

📣 Marketing

✈️ Travel

Consulting • Marketing • Travel

Egg is a global event management and production company specializing in creating compelling and inspiring experiences for clients and their audiences. With a focus on diversity and inclusion, Egg prides itself on building a team from diverse social and cultural backgrounds. The company operates on a remote and hybrid model, allowing for flexibility in work locations. Known for its vibrant and inclusive work culture, Egg values accountability and continuous improvement, driving towards ESG excellence to positively impact society and the environment. With over 200 employees and a turnover of 100 million USD, Egg is a progressive organization dedicated to innovation and creativity.

📋 Description

• Manage travel bookings, modifications, exchanges, cancellations and refunds using Amadeus and approved booking platforms • Support Delegate Managers and Project Managers by processing travel-related requests accurately and efficiently • Issue tickets, manage billing activities and maintain accurate records within internal systems • Provide responsive support for after-sales requests, urgent travel changes and unforeseen travel disruptions • Deliver a high level of service to client stakeholders, ensuring a smooth and professional travel experience • Contribute to process improvements, technology adoption and more efficient ways of working across travel operations • Support one key pharmaceutical client full-time • Provide occasional flexibility for urgent travel changes and time-sensitive requests during events

🎯 Requirements

• Previous experience as a Travel Consultant, Ticketing Agent, Travel Specialist or in a similar travel-focused role • Advanced knowledge of Amadeus • Proven experience managing air travel reservations • Strong proficiency in Microsoft 365, particularly Excel and Outlook • Ability to manage multiple requests simultaneously while maintaining exceptional attention to detail • Strong problem-solving skills • Ability to remain calm and effective under pressure • Experience supporting demanding stakeholders and delivering excellent customer service • Fluency in written and spoken English and Spanish • Previous experience within an event agency environment is a bonus • Experience supporting pharmaceutical or healthcare clients is a bonus • Experience using automation tools or AI-powered productivity solutions is a bonus

🏖️ Benefits

• Competitive salary + performance-based bonus • Home office / tech stipend • Lunch vouchers • Smart, supportive colleagues • International career opportunities • Annual global offsite • Free coffee • Pet-friendly offices • Culture that cares about people as much as performance