Service Coordinator, Spare Parts

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Element Logic®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🤝 B2B

🔧 Hardware

🤖 Artificial Intelligence

B2B • Hardware • Artificial Intelligence

Element Logic is a global technology company that optimizes warehouse performance through AI-driven software, intelligent automation solutions, and system integration services. Founded in 1985, it is the world’s first and largest AutoStore™ partner, delivering tailored hardware and software solutions to improve efficiency, accuracy, and scalability in warehouse operations. The company emphasizes a people-first culture and provides B2B services to customers across industries seeking to automate workflows and modernize logistics.

📋 Description

• Quotation and order management (Conveyor / Spare Parts) • Preparation and follow-up of quotations and order confirmations • Coordination of shipping and customs in cooperation with internal and external partners • Handling warranty and claims, including structured documentation and consistent follow-up • Supplier coordination and active follow-up to ensure rapid resolution and processing • Internal customer support for conveyor systems (technical/commercial within the scope of the role) • Development and refinement of proactive spare-parts packages, including inventory/stock alignment and active follow-up with customers • Ensuring the sales focus of the role is visibly executed (proactivity, follow-up, package logic)

🎯 Requirements

• Proven technical expertise in conveyor systems (or a steep learning curve plus clear motivation to quickly build this expertise) • Strong inside-sales experience with quotations/order processing and structured follow-up • Confident handling of warranty/claims processes and supplier communication/management • Demonstrated reliability and ownership: proactively drive matters through to completion (especially follow-ups) • Clear sales mindset in a service/aftermarket context (proactive packages, customer engagement, closing orientation)

🏖️ Benefits

• Company bonus • eGym (employee fitness platform) • Company pension plan (occupational pension)