Senior Associate – SailPoint IAM Operations

Job not on LinkedIn

🕒 May 29

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Elfonze Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Elfonze Technologies is a technology services and solutions company that builds and manages enterprise IT systems, specializing in Oracle ERP, supply chain and logistics platforms, and cloud-native infrastructure (IaaS/PaaS). The company provides digital transformation, enterprise applications, master data management, AI-enabled platforms, and niche supply chain planning products and services for B2B customers, along with advisory and build-operate-transfer engagements.

📋 Description

• Solve clients' critical business and data protection-related challenges within Cyber Managed Services • Share and collaborate effectively with others, creating a positive team spirit • Identify and suggest improvements when problems or opportunities arise • Validate data and analysis for accuracy and relevance • Follow risk management and compliance procedures • Keep up to date with developments in the area of specialty • Communicate clearly and confidently verbally and in writing • Act as the technical escalation point for complex SailPoint incidents, service requests, defects, and production changes • Lead end-to-end troubleshooting across SailPoint, source systems, target applications, databases, APIs, virtual appliances, and network dependencies • Perform detailed root-cause analysis for recurring or high-impact incidents and track corrective and preventive actions through completion • Design and implement advanced rules, workflows, transforms, certifications, roles, policies, connectors, tasks, reports, and API integrations • Manage application onboarding and change activities, including technical assessment, configuration, testing, deployment, rollback, and hypercare • Review L2 solutions and changes, provide technical guidance, and ensure adherence to security, audit, and operational standards • Coordinate with clients, application owners, infrastructure teams, and SailPoint support to restore service and resolve product defects • Drive automation, monitoring, knowledge management, and service-improvement initiatives to improve stability and SLA performance • Prepare and maintain architecture notes, support runbooks, operational procedures, known-error records, and audit evidence • Participate in on-call support and major incident management as required • Seek opportunities to learn about clients' wider economy, business models, corporate governance, and regulatory environment • Uphold the firm's code of ethics and business conduct

🎯 Requirements

• Certification(s) Preferred: SailPoint Identity Now and/or SailPoint Identity IQ (Preferred) • Relevant experience in end-to-end L3 production support/Engineering for SailPoint Identity IQ and/or Identity Security Cloud (Identity Now) • Deep hands-on experience supporting SailPoint Identity IQ and/or Identity Security Cloud in complex enterprise environments • Expertise in identity lifecycle, access requests, certifications, roles, policies, provisioning, aggregation, reconciliation, and application onboarding • Ability to diagnose and resolve complex connector, aggregation, provisioning, workflow, rule, certification, task, API, and data-quality failures • Strong experience with SailPoint rules, workflows, transforms, REST APIs, Java/Bean Shell, XML/JSON, SQL, and connector frameworks • Experience owning Severity 1 and Severity 2 incidents, leading technical bridges, performing root-cause analysis, defining corrective and preventive actions, and driving problems to closure • Experience reviewing complex changes, deployment plans, rollback plans, and production readiness; supporting release and change governance • Experience leading vendor escalations with complete evidence, logs, traces, reproducible steps, and business impact • Ability to mentor L1/L2 engineers, review troubleshooting quality, improve knowledge articles and runbooks, and reduce repeat incidents • Experience monitoring platform health, scheduled tasks, queues, connectors, virtual appliances, integrations, and SLA trends • Experience supporting onboarding of authoritative sources and target applications, including schema, correlation, provisioning policies, entitlement aggregation, and validation • Knowledge of SailPoint Identity IQ, SailPoint Identity Security Cloud / Identity Now, Active Directory, REST APIs, Postman, Java, Bean Shell, XML/JSON, SQL, MSSQL/Oracle, PowerShell, Git, ServiceNow, Jira, Putty, and WinSCP

🏖️ Benefits

• Remote work arrangement