IT Operations Analyst II

🕒 May 22

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

💰 Post-IPO Debt on 2022-06

AI • B2B • Communications

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Provide technical troubleshooting and data maintenance support. • Manage operational escalations and provide solutions to a diverse range of moderately complex problems. • Interact directly with customers and partners. • Prepare and maintain standard operating procedures and systems documentation when required.

🎯 Requirements

• 3–6 years of experience • Fully fluent written and spoken English. • Great communication and consultative skills • Excellent, demonstrated customer service orientation • Ability to properly read and understand users’ requests and issues. • Self-discipline and attention to details • Ability to work independently with minimum supervision within a team environment • Analytical ability, decisiveness, and strong judgment. • Ability to problem-solve with provided guidelines and recognize patterns regarding repetitive issues • Broad knowledge of end-user applications, client functions, and applications. • Proficient in MS Office and Google • Network and internet knowledge • Ability to grasp data concepts in various systems • Exposure to customer relationship management systems like Siebel and ServiceNow is preferred

🏖️ Benefits

• 100% Remote opporunity • Working hours : Mon-Fri 8AM/5PM EST corresponds to India time - 6:30 PM – 3:30 AM IST • Overtime expectations : Minimal but staffing during in-country holidays required