Customer Experience Analyst – Exclusive to People with Disabilities (PWD)

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Elife

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤝 B2B

👥 B2C

🌍 Social Impact

B2B • B2C • Social Impact

Elife is a global consultancy established in 2004, specializing in market intelligence and digital relationship management. With a presence in Brazil, Mexico, Spain, and Portugal, Elife focuses on analyzing consumer behavior through social media monitoring and digital journey tracking. Their services include social intelligence, crisis management, influencer identification, market research, and social CRM to connect brands and clients effectively.

📋 Description

• Assist in the development and management of operational improvement projects and the implementation of new technologies; • Monitor and analyze performance indicators related to projects; • Identify opportunities to optimize and innovate company processes; • Collaborate with the team to ensure effective implementation of proposed improvements; • Stay up to date on trends and emerging technologies in the field.

🎯 Requirements

• This position is exclusive to people with disabilities (PWD). Candidates must have a CID code that qualifies under Brazilian Law No. 8.213/91 (defining persons with disabilities) and provide an up-to-date medical report; • Bachelor’s degree completed or in progress in a communication-related field (Advertising, Journalism, Public Relations, or similar); • Strong analytical and problem-solving skills; • Knowledge of artificial intelligence technologies.

🏖️ Benefits

• Meal/Food allowance of R$34.57 for 22 working days (gross), which you can use as a Meal or Food voucher; • Commuting allowance (Vale-Transporte) if you need to go to the office—occasional, as our company operates remotely (this benefit is subject to a 6% deduction per CLT); • Health and dental plan with SulAmérica (employee contribution varies by plan); • Life insurance for you and your family’s security; • Maternity leave of 120 days and paternity leave of 15 days; • Childcare allowance, credited via payroll or a flexible benefits card to help when returning from parental leave; • Profit Sharing (PLR) of up to an extra monthly salary per year (proportional to company revenue targets); • Birthday Day Off—enjoy a paid day off on your birthday; • Short Day—leave two hours early one day per week to handle personal tasks or enjoy free time; • Elife Benefits Club: employee discounts and special offers from partner companies; • Moodar: support for emotional health with 2 therapy sessions per month; • Partnership with TotalPass to support your fitness goals; • Partnership with Sesc for cultural activities and programming; • Support for training courses and lectures in your area of expertise, up to 100% covered; • A human development plan to guide your career growth within or outside our group.