Guest Experience Manager

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EMERALD STAY®

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏠 Real Estate

🛍️ eCommerce

💰 Equity Crowdfunding on 2022-03

Real Estate • eCommerce • Travel

EMERALD STAY® is a luxury rental company specializing in exclusive properties located in iconic holiday destinations such as the French and Swiss Alps, Spanish Coast, and the Balearic Islands. They offer a unique selection of upscale accommodations, ranging from Alpine chalets to beachfront villas, complete with customized à la carte services for guests. EMERALD STAY® is also committed to social and environmental responsibility, having achieved B-Corp certification for their efforts in these areas.

📋 Description

• Manage, coach, and develop a team of Guest Experience Representatives. • Oversee guest communications before, during, and after their stay. • Serve as the escalation point for complex guest complaints. • Gather and analyze guest feedback to identify areas for improvement. • Onboard new properties, ensuring listings, systems, and processes are set up accurately. • Utilize short-term rental management tools like Guesty for operational efficiency.

🎯 Requirements

• 3+ years of experience in short-term rental management, hospitality customer service, or a similar role, including at least 1 year in a supervisory or team-lead role. • Familiarity with platforms like Airbnb, VRBO, Booking.com , Expedia, and property management tools such as Guesty, Rentals United, and Cloudbeds. • Breezeway and Google Suite experience preferred. • Short-Term Rental Management experience is a huge plus.

🏖️ Benefits

• Competitive salary and potential for performance bonuses. • Opportunity to work with a vibrant and passionate team. • Career development and growth opportunities. • A flexible work environment for remote work. • Discounts on stays at company-managed properties. • 2 weeks unpaid holiday per year.