Customer Success Manager

🕒 May 15

🤠 Texas – Remote

🤠 Texas – Remote

💵 $135k - $153k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Emerson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1890

🏢 Enterprise

⚡ Energy

☁️ SaaS

Enterprise • Energy • SaaS

Emerson is a global technology, software, and engineering company known for driving innovation that aims to make the world healthier, safer, smarter, and more sustainable. This company operates as a powerhouse in various sectors, focusing on delivering advanced solutions and services that align with its commitments to environmental, social, and governance standards. Emerson is dedicated to sustainability, diversity, equity, and inclusion while actively engaging in communities and promoting STEM initiatives. The company's expertise in automation and its top-tier leadership contribute to its global reputation.

📋 Description

• Drive customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts • Blend customer advocacy, product expertise, and targeted relationship development to accelerate outcomes • Develop and deploy proficiency plans for new and experienced users • Lead hyper care support for pilot expansions and deployments • Develop engagement strategies for executive sponsors and stakeholders • Assess whitespace and develop account expansion strategies

🎯 Requirements

• Bachelor’s degree in engineering, math, physics, or technology • 4+ years of experience in technical roles relevant to test engineering, software development, or comparable customer-facing roles • Experience with test & measurement products and systems • 30% of travel required • Experience working with enterprise customers in technical environments • Strong communication, presentation, and stakeholder management skills • Ability to manage multiple accounts and programs simultaneously • US Citizenship is required for this role

🏖️ Benefits

• Competitive compensation • Health insurance • 401(k) • Tuition reimbursement • Flexible time off plans • Paid parental leave