Incident Manager – Mid-Level

Job not on LinkedIn

🔥 56 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Spread Tecnologia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Spread Tecnologia is a company dedicated to providing a comprehensive collection of emojis for various devices, including iOS and Android. They offer an easy-to-use platform for searching, copying, and pasting emojis, along with detailed meanings and examples of emoji usage. The company focuses on enhancing the way users communicate through emojis, continuously working to introduce new features and collections.

📋 Description

• Manage project-related incidents, particularly during UAT, Penny Tests, Go-Live, and Hypercare • Monitor, prioritize, escalate, and track incidents through to resolution • Coordinate War Rooms • Collaborate with technical teams, vendors, and global teams • Ensure effective communication with stakeholders • Prepare management reports and performance metrics, including SLA, MTTA, and MTTR

🎯 Requirements

• Experience in Incident Management, ITIL, ITSM tools, and critical incident management • Fluent English • Experience with ServiceNow, SAP, Salesforce, and Go-Live and Hypercare projects is preferred • Technical and ITIL certifications are preferred • Experience with monitoring tools and operational metrics, including SLAs, MTTA, and MTTR, is preferred

🏖️ Benefits

• Work from home • 100% remote work, depending on the contract model • Position also open to candidates with disabilities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume