Architectural Products Account Coordinator

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Empire Office

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1946

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Empire Office is a commercial furniture dealer and workplace solutions firm that partners with architects, designers, brokers, craftsmen, and manufacturers to deliver contract and ancillary furniture, architectural walls, asset management and storage, corporate moves, and related services. The company provides bespoke, brand-activating workplace design, project management and installation for corporate, educational and institutional clients, and also operates an e-commerce destination (Pine & South) offering commercial-grade furniture for home and office. Headquartered in New York with regional locations, Empire emphasizes creative, cost-effective workspace solutions and long-term asset services.

📋 Description

• Providing exceptional customer service and operational support throughout the project lifecycle in a timely and accurate manner • Quote and order entry, order tracking, project coordination, installation support, and client communication • Supporting the sales team and partner closely with vendors, operations, project teams, and clients • Ensuring Walls projects are delivered accurately, efficiently, and with a high level of client satisfaction • Acquiring vendor pricing and verifying quotes and project details • Assisting with specification review and architectural documentation • Preparing quotes and completing order entry documentation • Coordinating with manufacturers and vendors regarding project requirements, lead times, and deliverables • Managing deposits, billing requirements, and project administration

🎯 Requirements

• High School Diploma plus 1–3 years of professional experience required • Bachelor’s degree or equivalent combination of education and experience preferred • Prior experience in project coordination, walls, architectural products, commercial interiors, construction, dealership operations, customer support, account coordination, or related industries preferred • Experience supporting projects involving architectural wall systems, specialty products, demountable walls, glass systems, or related construction solutions is a plus but not required • Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred • Strong written and verbal communication skills • Comfortable handling multiple priorities and deadlines simultaneously • Strong organizational and time management skills with exceptional attention to detail • Strong critical thinking and problem-solving capabilities • Ability to work independently while collaborating effectively in a remote environment

🏖️ Benefits

• Optional Work from Home • Full Time • Day Shift