Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
Desktop Support Technician I
🔥 13 hours ago
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Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
📋 Description
• Provide technical assistance to computer users by answering questions to resolve computer problems for the end user. • Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems. • Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity. • Attend all scheduled appointments with users to assist with data transfers.
🎯 Requirements
• Public Trust Clearance by start date • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. • Proven ability to work independently in a full and/or partial remote environment with limited supervision • Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments • 0 - 5 years of experience and high school diploma
🏖️ Benefits
• Competitive salary • Health insurance • Retirement plans
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