IT Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

💵 $16k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Enero Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Enero Group is a global group of marketing and technology agencies that delivers creative, PR, customer-acquisition and digital marketing services to clients across the technology, healthcare and consumer sectors. The ASX-listed group owns agencies including BMF, Hotwire, Orchard, OBMedia and ROI·DNA and provides specialist capabilities in creative strategy, medical education, PR and communications, account-based experience (ABX), SEO, paid media, martech and omnichannel customer acquisition. Enero operates across multiple countries with a network of agencies serving enterprise and growth-stage clients.

📋 Description

• Provide 1st and 2nd level IT support to users across offices • Self-assign and manage support tickets in the ticketing system • Reach out to users via Slack and Teams to resolve problems • Escalate problems to appropriate teams or individuals • Manage end-user laptop configurations and asset deployment • Maintain accurate asset management systems and flag purchasing needs • Administer computer security, patching, anti-virus, and software deployment systems • Review, update, and create policies and configuration items in MDM and endpoint management software • Configure hardware, peripherals, services, settings, directories, and storage • Configure and support users in the Hotwire Group SaaS environment, including Office365, Egnyte, Slack, Google Suite, Adobe Creative Suite, ManageEngine, and Salesforce.com • Conduct one-to-one training and orientation sessions for every new hire • Provide emergency or pre-planned out-of-hours support when required • Perform ad hoc IT duties assigned by the manager • Liaise with suppliers to enable access to IT supplies • Research and recommend new technologies, equipment, and services • Document systems and maintain installation and configuration procedures • Create and maintain user instructions for applications and processes

🎯 Requirements

• Great English communication, writing, interpersonal, and organizational skills • Ability to work accurately to deadlines under pressure and handle information confidentially and discreetly • Ability to learn quickly and work without close supervision • Effective prioritization, time management, organizational, and attention-to-detail skills • Experience and complete capability supporting Apple Macintosh and Windows systems in a Microsoft 365 environment • Solid understanding of networking principles including DNS and DHCP • Ability to support WiFi and Ethernet connectivity • Experience with MDM deployment • Office 365 administration, including 2FA, email, and Teams • Experience working in a SaaS environment • 5+ years’ experience of helpdesk management and IT 1st/2nd level support • Microsoft 365 Certified: Fundamentals • Microsoft 365 Certified: Endpoint Administrator Associate • Apple Certified Support Professional

🏖️ Benefits

• Fully remote support for the remote user base • Emergency or pre-planned out of hours support when required • Global IT team collaboration