Customer Success Manager – SMB

🔥 4 minutes ago

🇵🇭 Philippines – Remote

💵 $120 - $125 / day

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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Enhesa

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Enhesa is a company that specializes in providing regulatory content and sustainability intelligence for businesses. By equipping organizations with the tools and insights necessary to understand and comply with complex regulatory landscapes, Enhesa empowers companies to mitigate risk, enhance sustainability practices, and achieve compliance in a dynamic global environment. The firm utilizes a combination of expert knowledge and advanced technology to serve a diverse range of clients, including many leading global organizations.

📋 Description

• Retain business with small to mid-size clients • Achieve retention metrics by owning the renewal lifecycle for an assigned book of business • Represent the full range of company products and services to assigned customers • Lead the customer account planning cycle • Own and negotiate contract renewals and addenda • Ensure strong gross revenue retention (GRR) across clients • Ensure clients realize value from products and services • Act as a central point of contact for customers • Capture, report and act on customer feedback • Utilize CRM software and maintain accurate client and contract data • Ensure contracts are fully executed and documented • Assess, clarify and validate customer needs on an ongoing basis • Understand customers’ goals and business processes and provide knowledge of Enhesa applications • Uncover roadblocks and deliver account guidance • Onboard clients to Enhesa services • Provide product training and enablement

🎯 Requirements

• Bachelor’s degree preferred • 1-2 years of demonstrated experience with account management, customer success manager, or renewals management in a SaaS environment • Solid customer relationship management (CRM) skills • High levels of professionalism, interpersonal skills and personal drive • Ability to work on a team in a collaborative environment, sharing information and best practices • Fluency in English; other languages are an asset • Required to work 40 hours per week on US EST

🏖️ Benefits

• A competitive salary package • Flexible home-working policy and work/life balance • A collaborative fast paced, driven environment • Accountability and pride for your projects • Performance-based OTE bonus of $8,000, split into four quarterly payments of $2,000

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