Customer Success Specialist

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 ₱25k - ₱30k / month

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LevelUp - WordPress Technical Support & Outsourcing

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.

📋 Description

• Own the end-to-end renewal process for assigned high-volume accounts • Manage contract administration, amendments, billing inquiries, and CRM data integrity • Assess and execute customer downgrade requests while identifying and escalating retention risks • Contribute to special projects, customer campaigns, process pilots, and operational programs • Facilitate customer calls and virtual meetings • Collaborate daily with Customer Success Managers to provide a unified customer experience • Support commercial escalations and coordinate with Finance and Legal • Maintain accurate, real-time renewal dates, contact information, and commercial notes in the CRM • Identify renewal-process bottlenecks and propose automation or workflow improvements • Drive performance against NRR, on-time renewal rate, and task completion speed KPIs

🎯 Requirements

• 1-2 years of experience in a customer-facing role such as Account Management, Sales, Support, or Customer Success • Exceptional written and verbal communication skills • Ability to manage high-volume email and chat correspondence with a professional executive presence • Experience in retention and escalations • Comfortable holding live customer calls • Absolute adherence to scheduled hours (North America Central Time) • Prior Customer Success experience is highly preferred • Background in a B2B SaaS or tech environment is a plus • Experience using CRM tools like Salesforce and CS platforms such as Gainsight • Proficient in Google Suite

🏖️ Benefits

• Fully remote work arrangement • HMO coverage • 13th-month pay • Equipment provided • Standard 40-hour fixed-schedule work week • Good work-life balance • Respectful work environment