Customer Success Specialist

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Traba

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

Logistics • Consulting • Food & Beverage

Traba is a next-generation industrial staffing company focused on providing reliable workforce solutions. They excel in high fill rates and timely worker placements, ensuring businesses never face operational downtimes due to staff shortages. Traba uses a combination of skill certifications, AI matching, and personal interviews to vet and match workers with businesses, guaranteeing both quality and efficiency. Their advanced technology solutions, such as live shift monitoring and automated billing, streamline the staffing process, while their commitment to customer service and support is emphasized by their 24/7 availability. Traba caters primarily to industries requiring robust staffing solutions, including HR, warehouse, and operational teams.

📋 Description

• Provide rapid and responsive assistance to businesses on time-sensitive workforce issues • Oversee daily activities for smooth scheduling and shift management • Proactively resolve operational issues • Serve as a trusted point of contact for businesses • Provide solutions aligned with customer needs • Collaborate with internal teams to improve workflows • Develop standard operating procedures • Resolve standard customer requests, representing approximately 80% of tickets • Partner with Biz Ops on complex scenarios, representing approximately 20% of tickets • Use internal systems to monitor requests and troubleshoot issues • Help businesses understand and navigate the Traba platform • Work rotating shifts to provide consistent support coverage as operations expand to 24x7

🎯 Requirements

• 1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company • Proven ability to manage multiple priorities while meeting tight deadlines • Strong organizational skills and attention to detail • Ability to execute swiftly • Proactive approach to problem-solving • Ownership mentality • Enthusiastic attitude and commitment to exceptional customer experiences • Strong empathy and care for customers and workers • Excellent verbal and written communication skills • Ability to work rotating schedules, including early mornings, late nights, weekends, and holidays • Ability to work in a fast-paced, ambiguous environment and balance multiple tasks under pressure

🏖️ Benefits

• Competitive pay with opportunities for growth and career development • Flexible work arrangements with rotating shifts, including early mornings, late nights, and weekends • Opportunity to shape a new function within a fast-growing tech company • Collaboration with a highly competent, driven team • Experience working at a fast-growing technology company