Application Support Representative

🔥 34 minutes ago

🌽 Illinois, Utah – Remote

🌽 Illinois – Remote ⛷️ Utah – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Enova International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

📋 Description

• Manage inbound customer calls, providing expert guidance through the loan application process. • Make outbound calls to customers to encourage the completion of loan applications as necessary. • Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services. • Maintain meticulous and up-to-date customer account records with accurate information. • Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

🎯 Requirements

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments. • Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions. • Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills. • Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

🏖️ Benefits

• Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day…Plus so much more!