Senior Site Reliability Engineer

October 22

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Ensono

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Cloud Services • IT Services • Managed Services

Ensono is a managed service provider and expert technology advisor focused on enabling clients to navigate complex IT environments. Ensono offers services including mainframe-as-a-service, cloud migration, and IT infrastructure management, with a strong emphasis on modernizing legacy systems and optimizing IT operations. The company is recognized for its flexibility and allyship, providing businesses with the ability to adapt and evolve through solutions like Ensono Flex®. It specializes in both mainframe and cloud solutions, holding competency in AWS mainframe modernization and is a global Azure Expert MSP. Ensono acts as an ally, helping companies achieve better business outcomes through IT innovation and strategic technology advisement.

1001 - 5000 employees

📋 Description

• Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s; • Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure; • Collaborate with the data engineering team to ensure efficient data flow and transformation; • Develop and maintain accurate technical documentation in the form of operational runbooks; • Perform standard pre-approved changes within the scope of our client's Change Management Process (i.e. new users, etc.); • Use Ensono’s helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes, both technically and through stakeholder management; • Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) aligned to both Ensono’s and our Clients compliance objectives; • Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their services

🎯 Requirements

• +3 years of working experience as a SRE • Solid experience in AWS, Kubernetes, Terraform, Azure DevOps • Troubleshooting issues and identifying systemic failings indicated by incidents/failures • Implementing fixes • Proposing solutions for reducing toil • SRE Foundation certificate (DevOps Institute) and a Cloud provider (AWS, Azure, GCP) 'associate'-level certification highly beneficial. • Experience in IDAM (ForgeRock; Ping) and API management tools such as Kong highly beneficial.

🏖️ Benefits

• 100% remote work • Access to Advanced Tools: Gain hands-on experience with state-of-the-art data platforms, tools, and technologies, including cloud-based data solutions, big data platforms, and advanced analytics tools; • Mentorship and Collaboration: Be part of a team of experienced data professionals who are eager to share their knowledge and mentor you in advanced data practices and tools; • Microsoft Security and Compliance tooling; • DevOps approaches: Infrastructure, Config, Pipelines as code, CI/CD with Azure DevOps, Github Actions, etc.; • International standards: ISO 27001, ISO 22301, ISO 20000-1, ISO 9001; • Robotic Process Automation: Logic Apps and Power Automate; • Development Tools: Azure DevOps, Visual Studio, JetBrains; • Cloud Platforms: Azure, Google Cloud Platform (GCP), Amazon Web Services (AWS); • Productivity Tools: Atlassian Suite (Jira, Jira Service Management, Confluence);