Customer Services Contractor

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Entrepreneur Cooperative

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

📚 Education

B2B • Education • Entrepreneurship

Entrepreneur Cooperative is a community organization designed for founders and entrepreneurs looking to navigate business growth and exit strategies. By offering mentorship pairing seasoned entrepreneurs with newcomers, alongside customized educational initiatives, ECo fosters a supportive environment for members at various stages of their entrepreneurial journey. The cooperative model empowers members to shape the organization's direction, focused on mutual success through shared experiences and resources.

📋 Description

• Serve as a primary point of contact for client inquiries regarding: Insurance coverage, Billing questions, Policy updates, Premium changes, Renewals • Provide clear and accurate explanations to help clients understand their policies and available options • Deliver professional, friendly, and responsive customer service across phone, email, and digital communication channels • Process policy updates, endorsements, and renewals accurately • Review premium changes and assist with policy analysis • Navigate carrier rating systems and insurance platforms • Support producers and agents with policy-related administrative tasks • Ensure policy documentation remains organized, updated, and compliant • Assist clients in gathering required documentation for claims processing • Coordinate with adjusters and internal teams to support timely claim resolution • Maintain organized records of claims, policy documents, and customer communications • Ensure all documentation complies with applicable insurance standards and internal procedures • Conduct policy reviews to verify accuracy and completeness of documentation • Support compliance with NAIC regulations and carrier requirements • Maintain organized digital files and customer records • Assist with operational and administrative workflows related to policy servicing and customer support • Collaborate with agents, producers, underwriters, and account executives • Stay updated on carrier guidelines, industry standards, new insurance products, and policy changes

🎯 Requirements

• Minimum 2+ years of experience in customer support • Insurance support experience is a strong plus • Administrative support and client-facing service roles • Excellent written and verbal communication skills • Strong follow-up and problem-solving abilities • High attention to detail and organizational skills • Intermediate computer proficiency, including: Microsoft Word, Excel, PowerPoint • Ability to multitask and manage priorities in a fast-paced environment • Comfortable working independently in a remote setting • Experience with EzLynx, Applied CMA, Insurance agency management systems are preferred • Bilingual candidates are encouraged to apply

🏖️ Benefits

• Fully remote opportunity with long-term growth potential • Collaborative and supportive work environment • Exposure to U.S.-based insurance operations and workflows • Opportunity to grow within customer support and insurance operations • High-impact role supporting customer satisfaction and operational excellence