German Operations Support Associate – Voice, Non-Voice

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Envision Employment Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

Envision Employment Solutions is a recruitment agency that provides tailored employment services for clients and candidates. Founded in 2013, the company focuses on matching top talents globally with businesses in need of skilled professionals across various sectors. They offer services like recruitment, headhunting, manpower outsourcing, and both technical and psychometric assessments to ensure a perfect fit for roles, making them a key player in the MENA region's recruitment landscape.

📋 Description

• Handle inbound and outbound calls from German-speaking customers. • Resolve customer inquiries and provide accurate information. • Deliver exceptional customer service while maintaining quality standards. • Escalate complex cases to the relevant teams when required. • Respond to customer inquiries via email, chat, and ticketing systems. • Process requests and update customer records accurately. • Document customer interactions and case resolutions. • Meet service level agreements (SLAs) and quality targets. • Follow established processes, policies, and compliance requirements. • Collaborate with internal stakeholders to resolve customer issues. • Support continuous improvement initiatives and operational excellence. • Meet productivity, quality, and customer satisfaction KPIs.

🎯 Requirements

• Bachelor's degree preferred. • Fresh graduates are welcome to apply. • 0–1 year of experience in customer service, operations, or BPO environments is an advantage. • Strong communication and problem-solving skills. • Ability to work in a fast-paced, multicultural environment. • **Language Requirements** • **Mandatory** • - **German Language Proficiency: Minimum B2 Level (CEFR).** • - Strong verbal and written communication skills in German. • **Technical Skills** • - Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). • - Good typing and written communication skills. • - Experience with CRM or ticketing tools is a plus. • - Strong attention to detail and accuracy.

🏖️ Benefits

• Professional training and development opportunities. • Career growth within a global organization. • Exposure to international clients and business environments. • Inclusive, diverse, and collaborative workplace culture.