Process Excellence Manager

🔥 0 minutes ago

🌐 Belgium, France, +3 more countries – Remote

🇧🇪 Belgium – Remote 🇫🇷 France – Remote 🇩🇪 Germany – Remote 🇳🇱 Netherlands – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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EPI Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

EPI Company is reshaping the future of payments with Wero, a European-made digital payments solution that enables instant, cross-border transactions for consumers and businesses. The company operates as a remote-first, Europe-based team building payment platform and wallet products, focusing on digital sovereignty, compliance, and seamless payment experiences across markets.

📋 Description

• Design, implement and continuously improve the operating model for Product, Engineering and Design • Define and optimise planning, governance, Software Development Lifecycle (SDLC) and cross-functional processes • Identify organisational bottlenecks and lead continuous improvement initiatives • Establish and maintain an operational KPI framework • Build dashboards, reporting and operational insights for data-driven leadership decisions • Create a scalable knowledge management framework, including Confluence governance, documentation standards, playbooks and templates • Support strategic planning, executive communication and cross-functional initiatives for the CPTO and PEX leadership team • Drive organisational alignment and execution across multiple teams as EPI scales Wero across Europe • Collaborate with Product Directors, Engineering Managers, Designers and senior stakeholders across EPI

🎯 Requirements

• Demonstrated experience designing and improving operating models, governance frameworks and organisational processes in Product, Engineering or Technology organisations • Strong analytical mindset with experience defining KPIs, operational reporting and translating data into actionable recommendations • Proven ability to influence senior stakeholders and drive cross-functional initiatives without direct authority • Experience building and maintaining knowledge management systems, documentation frameworks and Confluence governance • Experience working in fintech, payments, banking or other highly regulated industries • 5+ years of professional experience in Product Operations, Program Management, Business Operations, Strategy & Operations, PMO or a similar operational excellence role within a technology-driven organisation • Bachelor's or Master's degree in Business, Engineering, Information Systems, Computer Science or a related field • Fluent in English (CEFR C1 or C2) • Ability to thrive in a remote-first, multicultural environment • Experience with Confluence, Jira, Miro, Microsoft 365, reporting platforms such as Looker or Power BI, SQL and data analysis tools, product analytics and KPI dashboards, Agile delivery methodologies, and SDLC frameworks

🏖️ Benefits

• Remote-first culture with quarterly and annual all-staff in-person meetups • Possibility to work from another EU country for up to 3 months per year • Competitive compensation package • Performance-based bonus • Thoughtfully designed, high-quality benefits program • Learning & development budget: €5,000 training budget per year • Opportunity to be part of a multicultural European company