Support Service Lead – AMS SAP HCM

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EPI-USE Brasil

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

EPI-USE Brasil is a Brazil-based member of Group Elephant that provides SAP-focused consulting, cloud infrastructure expertise and enterprise software products. The company specializes in SAP S/4HANA conversions, SAP SuccessFactors HCM and payroll solutions, cloud implementations (AWS, Azure, Google Cloud), ServiceNow HR Service Delivery, and related application management and automation services. It also develops and sells product suites (Data Sync Manager, Query Manager, Payroll Cloud tools), offers custom software, training and post-implementation support for enterprise HR and payroll landscapes, while participating in social-impact initiatives.

📋 Description

• Coordinate the SAP HCM functional support team. • Ensure SLAs are met and service quality is maintained. • Manage incidents, problems and changes in the SAP environment. • Serve as the focal point between EIUSE and clients (IT and Human Resources). • Support and monitor payroll processing. • Prioritize and track critical tickets. • Validate transports and changes in the SAP environment (STMS). • Prepare KPIs and management reports. • Ensure functional and technical documentation is up to date. • Identify opportunities for process improvement and automation.

🎯 Requirements

• Experience in incident management and SAP support. • Knowledge of SAP HCM, including PA/OM, PY (Payroll) and PT (Time Management). • Knowledge of SAP customizations (SPRO). • Experience with eSocial and Brazilian labor legislation. • Experience with Service Desk tools (Multidados, ServiceNow, Jira, etc.). • Knowledge of SAP environment monitoring. • Team leadership and people management. • Excellent communication with technical and business stakeholders. • Ability to work under pressure (especially during payroll periods). • Analytical mindset and results-oriented. • Organized with strong priority management skills. • Proactive and focused on continuous improvement. • Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, or related fields. • SAP HCM or SuccessFactors certification. • ITIL Foundation certification. • Experience in implementation or migration projects to S/4HANA. • Knowledge of integrations (IDocs, APIs, PI/PO or CPI). • Basic ABAP knowledge (reading/debugging). • Technical English (reading and writing).

🏖️ Benefits

• No benefits were specified in the job description.