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Equality Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Private equity on 2022-01

Healthcare • SaaS • B2B

Equality Health is a healthcare company that deploys a whole-person care model to help independent practices adopt and deliver value-based care for diverse communities. It provides technology (including a mobile app), care coordination, telemedicine support, and hands-on practice optimization to improve outcomes and practice performance under new payment models. The company focuses on social determinants of health, health equity, culturally competent care, risk management, and enabling providers and primary care networks to succeed in value-based arrangements.

📋 Description

• Design, develop, customize, and maintain Salesforce solutions using Lightning Web Components (LWC), Apex Classes, Apex Controllers, Apex Triggers, Flows, Visualforce, SOQL, and SOSL. • Develop and maintain Salesforce integrations using REST and SOAP APIs. • Design scalable, maintainable solutions that balance business needs with technical best practices. • Partner with business stakeholders to understand requirements and translate them into thoughtful, user-friendly Salesforce solutions. • Participate in the full software development lifecycle, including requirements gathering, design, development, testing, deployment, documentation, and production support. • Troubleshoot and resolve production issues while identifying root causes and implementing long-term solutions. • Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, retrospectives, and estimation sessions. • Work closely with the Product Owner and Scrum Master to clarify requirements, ask thoughtful questions, and proactively identify gaps before development begins. • Deliver high-quality work within sprint commitments while adapting to changing business priorities in a fast-paced environment. • Stay current with Salesforce platform enhancements and recommend opportunities to improve system functionality and user experience. • Support day-to-day Salesforce administration activities, including user management, security, reports, dashboards, Flows, validation rules, and system maintenance. • Respond to Salesforce support requests and troubleshoot user issues with a customer-service mindset. • Maintain data quality and platform integrity while following established governance practices. • Partner with business users to answer questions, provide guidance, and deliver practical Salesforce solutions. • Assist with reports, dashboards, and light configuration enhancements that improve business operations. • Continuously expand Salesforce administration knowledge and platform expertise through hands-on experience and ongoing learning. • Provide light development and administrative support for key non-clinical business applications (e.g., Sage/ERP and Concur/expense management), including configuration support, access provisioning, and issue triage. • Support data exchanges between Salesforce and business applications (e.g., vendor, customer/account, project/cost center, and expense-related reference data) using APIs, flat files (CSV/SFTP), or integration middleware as applicable. • Diagnose and resolve break/fix requests and minor enhancements for business systems; document root cause, remediation steps, and preventive actions. • Collaborate with IT and vendors to coordinate releases, patches, and production changes for business applications; validate changes via UAT and communicate impacts to end users. • Maintain system documentation for supported business applications (configuration notes, integration mappings, support runbooks, and end-user guides). • Monitor and help improve data quality and master data governance processes impacting business systems (e.g., chart of accounts mappings, cost centers, departments, and vendor records). • Support reporting and operational analytics needs spanning Salesforce and business applications, including reconciliation support and ad hoc extracts for Finance/Operations. • Ensure consistent incident/request intake and prioritization through the ticketing system, meeting defined SLAs and communicating status updates to stakeholders.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field. • Minimum of 2–3 years of hands-on Salesforce development experience with exposure to Salesforce administration. • Strong proficiency in Salesforce development tools and languages, including Apex, Visualforce, Lightning Components, SOSL, and SOQL. • Working knowledge of Salesforce administration, including Flows, security, validation rules, reporting, dashboards, and user management, with a willingness to continue developing administrative expertise. • Experience with Salesforce integrations, APIs, and web services. • Solid understanding of Agile/Scrum methodologies and experience working in a Scrum team. • Excellent problem-solving skills and the ability to troubleshoot complex technical issues. • Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders and build collaborative working relationships across the organization. • Familiarity with Salesforce AppExchange products and third-party integrations. • Experience with data migration tools and techniques. • Salesforce Developer and/or Administrator certifications. • Eagerness for continued learning & development. • Exceptional verbal and written communication skills with the ability to adapt communication style for both technical and business audiences. • Comfortable working in an environment where priorities evolve and ambiguity exists, while maintaining a collaborative and solution-oriented approach. • Demonstrated curiosity, learning agility, and willingness to take on new responsibilities outside of core development work. • Demonstrated ability or strong interest in using AI-assisted development tools to accelerate research, requirements analysis, solution design, documentation, development, and troubleshooting, with an emphasis on thoughtful validation, responsible use, and improving the overall software delivery process.

🏖️ Benefits

• Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.