Field Service Technician

🕒 May 13

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Erbe USA Incorporated

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🔧 Hardware

🤝 B2B

📚 Education

Hardware • B2B • Education

<Erbe USA Incorporated> is the U. S. subsidiary of Erbe Elektromedizin, producing and supporting medical device systems for electrosurgery, plasmasurgery, cryosurgery, hydrosurgery, irrigation and insufflation. The company designs and manufactures physical surgical instruments and devices, provides technical and customer service, operates logistics and service centers, and offers clinical education through the Erbe Academy to hospitals and clinicians.

📋 Description

• Identifies, analyzes, and executes required service orders including repairs, planned maintenance, and installations in assigned service territory. • Provides consistent on-going support to key customers through technical phone support, product installation, and service support to customers in the field. • Provides product feedback on any issues/trends observed in the field and assists in developing solutions. • Ensures all necessary paperwork, emails, vendor credentialing, expense reports, and training are accurate and up to date. • Ensures tools, supplies, parts, etc. are well maintained and fully stocked. • Ensures maintenance and services are performed according to plans if in place. • Attends product specific training when required.

🎯 Requirements

• A technical degree or higher level of education in electronics or related field required. • Minimum 5+ years’ technical experience with increasing responsibility required; experience must be in medical device or other related healthcare industry. • Considerable experience with field service work required. • Must have demonstrated communications skills, both verbal and written. • Must possess strong analytical skills. • Must be a licensed driver, in good standing, and have a satisfactory driving record. • Excellent time management skills with a proven ability to meet deadlines required. • Must be able to work independently with minimal direction. • Demonstrated excellent computer skills required; strong preference for those with a high degree of proficiency with Microsoft Office products. • Proficiency with service-related or inventory control software required.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work hours