Operations – After-Sales Manager

🔥 17 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ergotopia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Ergotopia is a company specializing in ergonomic office furniture aimed at promoting healthy and tension-free working environments both at home and in offices. The company offers a wide range of products, including height-adjustable desks, ergonomic chairs, and comprehensive office equipment solutions designed for optimal comfort and productivity. Ergotopia is known for its quality, TÜV-certified products and excellent customer service, helping clients create modern offices that foster employee well-being and productivity.

📋 Description

• Manage B2B customers from purchase signature throughout the entire process, from coordination and planning through transportation, installation, and after-sales support • Serve as the primary point of contact for communication and questions regarding deliveries, installation, and complaints • Develop and maintain a robust, fast, and reliable ordering process in the ERP system • Analyze processes holistically and optimize them cross-functionally to increase efficiency and customer satisfaction • Support cross-functional projects in Operations, automation, and customer and partner management • Collaborate with external partners and internal teams to develop customer-centric solutions • Continuously improve the customer experience throughout the after-sales journey

🎯 Requirements

• Relevant professional experience • Relevant academic degree • Experience in customer communication • Understanding of logistics processes throughout the ERP system • Passion and proven ability to provide proactive customer support • Hands-on approach • Intrinsic motivation, a strong sense of ownership, and energy • Ability to understand and optimize cross-functional processes holistically • Strong organizational skills, attention to detail, and a solutions-oriented mindset • Strong analytical skills and the ability to turn data into actionable insights • Business-fluent German, both written and spoken • Fluent English • Willingness to travel occasionally for meetings with production partners

🏖️ Benefits

• A meaningful role contributing to the vision of making the world of work “happy, healthy & productive” • Career and growth opportunities at a fast-growing office furniture e-commerce startup • Monthly €50 personal development budget • Optional BookBeat and Blinkist subscriptions • Company events and after-work get-togethers • Department-level team event budget • Office equipped with ergonomic office furniture • Air conditioning • Dog-friendly office policy • Snacks and drinks • Edenred card with a monthly €50 tax-free benefit in kind, or the option to choose EGYM Wellpass • Employee discount on the product portfolio, also available for friends and family • Exclusive discounts through Corporate Benefits • Flexible working hours • Hybrid work culture with office and home-office options • 30 days of annual leave • Workation option