Technical Support Engineer – Bilingual English/Spanish

🕒 February 26

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Tenable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Tenable is a cybersecurity company focused on providing exposure management solutions. Its Tenable One platform offers comprehensive visibility into an organization's attack surface, helping businesses anticipate and prevent likely cyber attacks by effectively communicating and managing cyber risks. Tenable's solutions include vulnerability management, cloud security, OT/IoT security, and identity exposure management. The company is recognized for its excellence in vulnerability management, offering leading solutions that integrate various security aspects such as Active Directory compliance, cyber insurance, and zero trust environments. Tenable is a trusted partner for more than 44,000 customers worldwide, providing advanced insights and intelligence through Tenable Research, making it a leader in managing the modern attack surface across IT and OT infrastructures.

📋 Description

• Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers • Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations • Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution • Use remote troubleshooting techniques to troubleshoot and correct issues • Analyzing vulnerability scan results, system audits, and log events • Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues • Recreate customer software issues in a lab environment for engineering assessment • Ensure customer feedback is properly captured and channeled into Product Management and Research & Development • Maintain in-depth knowledge of Tenable products and information security best practices • Create and publish solution knowledge for re-use by customers and Tenable employees • Continually review personal performance metrics to ensure goals are consistently met

🎯 Requirements

• Fluency and ability to explain technical concepts in English and Spanish • Must be located in Mexico • Bachelor’s degree in a technical field or equivalent experience • 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration • Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus • Familiarity with Artificial Intelligence (AI) as Tenable continues to build an AI-augmented support model to accelerate case resolutions and to provide an exceptional customer/TSE experience • Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus • Strong analytical and problem-solving skills, with the ability to learn quickly • Excellent written and verbal communication; customer-focused mindset • Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs • Flexibility to work occasional weekends or holidays • Ability to work hours supporting the US Eastern/LATAM time zones

🏖️ Benefits

• Opportunities for career advancement within Technical Support as well as other organizations within Tenable