Head of Customer Solutions EU – Intelligent Operations Platform

🕒 April 21

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eschbach

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51 - 200 employees

eschbach's enterprise software solution for manufacturing operations provides operations teams with transparent communication and integrated data from sources like SAP and AVEVA to help teams develop better KPIs, track waste and other production outputs, and safety issues. Our award-winning Shiftconnector® platform is continuously updated thanks to the feedback from our customers. Today, Shiftconnector is used by leading chemical, pharmaceutical and other manufacturers worldwide. Check our website to learn more about Shiftconnector platform.

📋 Description

• Build and lead high-performing consulting & implementation teams • Develop capabilities to deliver scalable, high-impact IOP solutions • Shape effective ways of working and drive organizational growth • Lead end-to-end delivery of IOP (PoCs, pilots, global rollouts) • Translate customer processes into scalable solution designs • Ensure measurable outcomes through clear KPIs and success criteria • Integrate IOP into customer IT architectures (e.g. MES, ERP, LIMS, data platforms, AI) • Drive expansion from pilots to multi-site and global programs • Partner with Sales on strategic accounts and pre-sales activities • Deliver ARR growth, services revenue, and strong customer value • Drive user adoption, value realization, and high renewal rates • Ensure highest renewals rates by ensuring customer value and address risks early • Ensure technically excellent, scalable implementations • Foster strong collaboration with Dev & DevOps teams • Drive continuous improvement, innovation and operational stability.

🎯 Requirements

• 7+ years of experience in Pharma Operational Excellence or digitalization within pharma manufacturing • Proven experience leading software PoCs and pilots in corporate or global programs • Leadership experience in building, developing, and transforming teams • Strong commercial mindset with the ability to partner effectively with Sales and drive growth • Strong stakeholder management and communication skills, including senior leadership interaction • Structured, hands-on, and solution-oriented with a high level of ownership • Adaptable and resilient in dynamic, fast-paced environments • Willingness to travel and work with international customer and teams • Fluent in English and German skills.

🏖️ Benefits

• Great team spirit – Work with colleagues who make collaboration fun and always have each other’s backs. • Personal development – We support your strengths and give you the space to grow both professionally and personally. • Responsibility & creative freedom – With us, you’re encouraged to think ahead, contribute ideas, and help shape how we work. • Feel-good workplace – Enjoy a modern, ergonomic office in the heart of Bad Säckingen, complete with a rooftop terrace, free parking, and plenty of cozy spots to work or relax. • Team culture that connects – Game nights, hikes, BBQs, Christmas parties & more – we love spending time together beyond work. • Flexible working – Thanks to our home-office policy, you stay connected and productive even when working remotely. • Snacks & soul food – Fresh coffee, fruit, and snacks are always available – plus, you can enjoy free, delicious lunch options from local spots in town.