Implementation Specialist – Billing

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ESO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🔐 Security

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - ESO on 2021-03

Security • SaaS • Enterprise

ESO is a global edge platform for running applications, AI agents, and workforce tooling that combines content delivery, edge compute, and built-in security. The platform emphasizes running code and security close to users and data (335+ cities), low latency (reaching 95% of the world’s Internet-connected population within ~50ms), and large-scale protections (the site cites blocking 234 billion daily cyber threats). ESO offers serverless/edge compute primitives (Workers, Durable Objects, KV), object and SQL-style storage (R2, stored data), integrated DDoS mitigation, WAF, bot management, and Zero Trust / SASE products for user/device access and enterprise controls. Its pricing and product language emphasize pay-for-active-compute billing, free tiers for small teams/projects, and features for deploying and governing AI agents and workloads at the edge.

📋 Description

• Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer’s expectations are managed at the start of the Onboarding process. • Coordinate with customers to ensure achievement of complete configuration within established timeframe. • Keep the client motivated, excited and on task to complete their implementation. • Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn’t get to without us. • Develop new processes and recommend improvements to all procedures to ensure optimal level of customer satisfaction at all times. • Identify and address implementation risks to remove project roadblocks and engage appropriate internal escalation resources. • Meet or exceed productivity metrics while enhancing the customer experience • Resolve immediate escalations to ensure customer satisfaction • Coordination with internal SMEs; central point for customer across entire start to end process and inclusive of product training. • Escalation point for Onboarding Coordinator for challenges on other accounts. • Assist with data conversions.

🎯 Requirements

• At least 2 years of ambulance billing experience • Be passionate about technology and how it can influence the lives of both our customers and their communities. • Display solid experience of managing tasks and deliverables, ideally multiple concurrently. • Experience in a customer-facing role • Experience with implementation, training or subject matter expert with Billing software considered asset • Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables. • Strong organizational and time management skills • Excellent verbal and written communication skills • Confident with communicating via phone • Flexible; be able to adapt to a fast-paced, changing environment • Attention to detail and accuracy, in thinking and execution • Willingness to learn • Ability to meet deadlines • Capable of wearing multiple hats

🏖️ Benefits

• Competitive health plans (medical, dental, & vision insurance) • PTO (starting at 20 days) & 12 company holidays • 401(k) with company match • Telemedicine service provided by ESO • Savings accounts (FSA, HSA, DCA) • Employee Assistance Program (EAP) • Annual health and wellness reimbursement • Peace of mind benefits such as life insurance, disability insurance, and worksite benefits • Paid parental leave, new child program, & flexible parental return-to-work options • Casual office environments and unlimited office snacks and drinks