Customer Success Manager, Transport Practice

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Esri UK

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🏛️ Government

SaaS • Enterprise • Government

Esri UK is the UK arm of Esri, a leading provider of geographic information system (GIS) software and services. It offers ArcGIS — a comprehensive geospatial platform for mapping, spatial analysis, data management, and location-based decision support — delivered as enterprise software and cloud/SaaS. Esri UK supports business decision‑making and government operations across sectors such as housing, utilities, health, and climate; it also runs events, training, and customer engagement to showcase GIS applications and user stories.

📋 Description

• Develop and grow Esri UK's presence within the Transport sector • Identify, qualify and secure new business opportunities • Build trusted relationships with customers and key decision-makers • Create and deliver Customer Success Plans that maximise customer value and long-term adoption of Esri technology • Demonstrate how Esri's GIS solutions support customer objectives and deliver measurable business outcomes • Identify, negotiate and successfully close commercial opportunities • Work collaboratively with colleagues across sales, customer success, technical and marketing teams to deliver exceptional customer experiences • Maintain a strong understanding of customer priorities, market developments and emerging opportunities within the transport sector • Support customers throughout their journey, ensuring they achieve maximum value from their investment in GIS technology

🎯 Requirements

• Have a solid understanding of GIS technology (essential) • Have experience using Esri technology (desirable) • Are interested in developing or progressing a career in sales or customer success • Have previous sales, account management or business development experience (desirable but not essential) • Have experience working with, or knowledge of, the UK public sector (desirable) • Take a consultative approach by understanding customer challenges and recommending appropriate solutions • Enjoy building strong, long-term relationships with customers and colleagues • Are commercially minded and motivated by helping grow a successful business • Thrive working collaboratively as part of a supportive team

🏖️ Benefits

• Generous annual bonus scheme (circa 20%) • Car allowance • 6% company pension • Private healthcare • Gym/wellbeing contribution • Cycle to Work scheme • Enhanced family-friendly policies • Paid volunteering opportunities • Flexible working • Ongoing learning and professional development opportunities