Operations Account Manager

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Ethos

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Insurance

Ethos is a life insurance provider offering a fast and convenient way for customers to apply for and receive life insurance coverage. Specializing in no-medical-exam policies, Ethos allows individuals to secure life insurance quickly, with coverage options ranging from term life for various durations to guaranteed whole life policies. The company emphasizes ease of use, providing online tools such as coverage calculators and educational resources, as well as customer and agent support. Ethos also offers additional benefits like estate planning aids as part of its insurance packages.

201 - 500 employees

📋 Description

• Own full lifecycle account management for SMB through enterprise B2B partners. • Lead operational onboarding with partner’s operational teams. • Partner with our strategic account managers to grow the business of each partner. • Problem solve operational challenges. • Be an expert in Ethos own back-office operations. • Help define our account management strategy, cadences and processes to scale.

🎯 Requirements

• Excellent internal and external communication skills. • Experience in external facing enterprise account management / onboarding / customer success roles. • Process oriented with strong attention to detail. • Desire to please customers and do whatever-it-takes approach to ensuring success. • Ability to work through ambiguity and in a hyper-growth sales environment • Consistent track record of meeting and exceeding goals. • Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs. • Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment. • Impatient driver - loves to move things forward and get the job done. • Prior experience in life insurance is a plus, but not required. • Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc.

🏖️ Benefits

• Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.