Customer Service Manager

🔥 15 hours ago

🇳🇱 Netherlands – Remote

💵 $58k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eurofins

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

💰 $30M Grant on 2021-10

Food & Beverage • Healthcare • Logistics

Eurofins is a global leader in testing and laboratory services. With approximately 62,000 employees and over 900 laboratories across 62 countries, the company provides a wide range of testing services across various industries. Eurofins offers services such as food and feed testing, consumer product testing, genomic services, clinical diagnostics, forensic services, environment testing, and pharmaceutical testing. The company is committed to scientific innovation and sustainability, and it plays a critical role in testing for health, safety, and environmental impacts worldwide.

📋 Description

• Own a defined portfolio of Food Assurance and Healthcare Assurance clients as their primary commercial point of contact • Manage client relationships remotely through check-in calls, video meetings and business reviews • Understand clients' certification roadmaps and anticipate their needs • Coordinate with technical services, scheduling and operations to resolve issues and secure delivery dates • Safeguard and grow the installed base through renewals, recertification, multi-site expansion and cross-selling • Handle client complaints and commercial disputes • Prepare, issue and follow up quotations and proposals for certification, audit, training and advisory services • Qualify inbound requests and convert them into signed agreements • Follow up on offers, negotiate within approved pricing frameworks and escalate exceptions • Process orders and contracts accurately before handover to scheduling and operations • Proactively manage renewals and multi-year certification cycles • Meet or exceed quotation turnaround, conversion and revenue targets • Maintain client records, opportunities and pipeline in the CRM • Track order status, win/loss outcomes, renewal dates and revenue forecasts • Report portfolio performance, conversion rates and at-risk accounts to the Commercial Director • Contribute to monthly commercial reporting and KPI reviews • Identify and pursue cross-selling opportunities between Food Assurance and Healthcare Assurance portfolios • Support marketing campaigns, webinars and industry events with lead follow-up • Share market intelligence and best practices with the commercial organization and wider sales team

🎯 Requirements

• Bachelor's degree in Business, Sales, Marketing, Economics, Food Science, Biology, Chemistry, Pharmacy or a related field; equivalent professional experience may substitute for formal education • Minimum 2 years' experience in B2B inside sales, customer service, business development or account support • Exposure to lead qualification, quoting, order processing or account management • TIC (Testing, Inspection & Certification) industry experience is an advantage • Knowledge of the food industry, audit schemes, food certifications, and/or the health and wellness industry is a strong advantage • Prior experience within a certification body, audit firm, laboratory or consulting organization is a plus • Authorization to work in the United States indefinitely without restriction or sponsorship • Excellent verbal and written communication skills • Active listening and needs-analysis skills • Strong time management and prioritization skills • Ability to manage multiple accounts, quotations and deadlines simultaneously • Data-driven mindset, comfortable tracking KPIs, pipelines and forecasts • Proficiency with CRM systems, especially Microsoft Dynamics, and quoting tools • Comfortable with MS Office, including strong Excel skills, video conferencing and collaborative platforms • Ability to learn certification schemes, service portfolios and internal systems quickly • Customer-focused and solution-oriented mindset • Resilience and persistence in a target-driven environment • Ability to work independently in a fully remote setting while remaining a strong team player • Professional ethics and integrity aligned with certification impartiality requirements • Adaptability and openness to feedback • Fluency in English • Ability to work in an international, multicultural and matrix environment

🏖️ Benefits

• Bonus eligibility • Comprehensive medical coverage • Dental options • Vision options • Life insurance • Disability insurance • 401(k) with company match • Paid vacation and holidays • Fully remote work • Monday-Friday schedule • Overtime as needed