Team Lead, Customer Onboarding

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November 21

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Eve

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Artificial Intelligence • Legal • Fintech

Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.

11 - 50 employees

🤖 Artificial Intelligence

💳 Fintech

📋 Description

• Team Leadership: Build, mentor, and manage a high-performing team of onboarding specialists, providing coaching, performance feedback, and professional development • Strategic Implementation: Oversee complex customer implementations while ensuring your team delivers consistent, high-quality onboarding experiences • Process Development: Design and optimize onboarding workflows, playbooks, and best practices to scale customer success across diverse client needsCustomer • Training Programs: Lead the development of comprehensive training curricula and certification programs for customers and internal teams • Solution Optimization: Partner with customers to understand their workflows and architect Eve's solutions to meet their specific requirements • Success Metrics & Reporting: Define, track, and report on key implementation KPIs, customer health scores, and team performance metrics • Cross-functional Leadership: Collaborate with sales, product, and engineering leadership to advocate for customer needs and drive product improvements • Escalation Management: Serve as the primary point of escalation for complex customer challenges and ensure timely resolution

🎯 Requirements

• Leadership Experience: 5+ years in customer onboarding, implementation, or success roles with 2+ years managing teams • Technical Expertise: Deep understanding of SaaS platforms, API integrations, and ability to translate technical concepts for diverse audiences • Strategic Thinking: Proven ability to develop scalable processes and frameworks that support rapid growth • Communication Excellence: Exceptional presentation and stakeholder management skills across all organizational levels • Analytical Capabilities: Strong data-driven decision-making skills with experience using success metrics to drive improvements • Team Development: Track record of hiring, coaching, and developing high-performing customer success teams

🏖️ Benefits

• Competitive Salary & Equity • 401(k) Program & company match • Health, Dental, Vision and Life Insurance • Short Term and Long Term Disability • Commuter Benefits • Autonomous Work Environment • In-Office/Home Office Setup Reimbursement • Flexible Time Off (FTO) + Holidays • Quarterly Team Gatherings • In office Perks