Technical Program Manager, Enterprise

🕒 April 28

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EvenUp

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Legal • Artificial Intelligence • SaaS

EvenUp is a company that specializes in providing AI-driven solutions for personal injury law firms to enhance the efficiency and effectiveness of case handling and settlements. The company's Claims Intelligence Platform™ supports law firms by generating AI demand letters designed to capture every detail and maximize case value. Their suite of products, including MedChrons, Executive Analytics, Case Preparation, Negotiation Preparation, and Settlement Repository, leverages AI and data analytics to streamline legal processes, improve negotiation outcomes, and increase the likelihood of hitting policy limits. EvenUp is SOC2 and HIPAA certified, ensuring high standards of security and privacy for sensitive legal and medical data. The company aims to level the legal playing field by providing personal injury firms with tools that utilize proprietary data and expert insights to navigate complex cases with precision and speed.

📋 Description

• Serve as the primary owner of client outcomes, maintaining end-to-end accountability for the project lifecycle and proactively navigating obstacles to drive implementations to a successful, high-impact completion. • Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals. • Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support. • Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope. • Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged. • Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements. • Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams. • Lead User Acceptance Testing (UAT) to validate platform functionality and usability. • Deliver onboarding programs, including end-user training for operational staff and executive training for leadership teams. • Leverage change management principles to ensure training programs drive adoption and minimize disruption. • Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success. • Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in. • Drive user adoption through proactive change management, hands-on support. • Provide break-fix triage during platform deployment to address critical issues. • Monitor system performance and uptime to ensure reliability for customers. • Conduct regular status meetings with customers to gather feedback and ensure satisfaction. • Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback. • Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities. • Build strong relationships with enterprise stakeholders to ensure alignment and success.

🎯 Requirements

• Bachelor’s degree, Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred. • 7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives. • Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation. • Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter. • Experience managing complex, cross-functional programs with enterprise customers in regulated industries. • Expertise in project management tools (e.g., Jira, Asana, MS Project). • Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus! • Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. Data migration tools (e.g., Universal Migrator, SQL, Python, etc.). • Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement. • Excellent communication and stakeholder management skills, bridging technical and business teams. • Ability to design and deliver training programs and collateral for diverse user groups. • Proficiency in configuring workflows, permissions, and reports in enterprise platforms.

🏖️ Benefits

• Choice of medical, dental, and vision insurance plans for you and your family. • Additional insurance coverage options for life, accident, or critical illness. • Flexible paid time off, sick leave, short-term and long-term disability. • 10 US observed holidays, and Canadian statutory holidays by province. • A home office stipend. • 401(k) for US-based employees and RRSP for Canada-based employees. • Paid parental leave. • A local in-person meet-up program. • Hubs in San Francisco and Toronto.