Customer Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 $15k - $16k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

🎮 Gaming

Artificial Intelligence • Gaming • Entertainment

EverAI is a pioneering company specializing in conversational AI that transforms the entertainment landscape. By creating AI experiences for roleplay, gaming, social interactions, and creative writing, EverAI enriches storytelling and gaming with engaging interactions. Their AI companions enhance roleplaying journeys, elevate gaming experiences with dynamic characters, and assist writers with creative suggestions, aiming to revolutionize how stories are told and games are played.

📋 Description

• Serve as the first point of contact for EverAI customers • Respond to customer inquiries by email and other channels • Resolve inquiries on first contact wherever possible • Troubleshoot product issues and explain features clearly with tailored answers • Handle billing and subscription questions, including refunds, according to company policy • Escalate technical issues with clear details to the appropriate team • Write empathetic replies addressing customers’ actual questions • Work toward CSAT, response-time, and 24-hour resolution targets • Participate in QA reviews and coaching and apply feedback • Identify recurring ticket issues and share customer feedback with the team and product • Suggest Help Center topics • Continue learning about the product and developing customer success skills • Work assigned shifts covering all seven days of the week, with set rest days; shifts may change as the company grows • Help onboard and support customers, build relationships, advocate for customer needs, and drive satisfaction, retention, and business growth

🎯 Requirements

• Prior experience in customer support, community management, or a similar role • Ability to provide effective troubleshooting and problem resolution • Familiarity with Discord, email-based support systems, and ticketing tools such as Zendesk and Intercom • Perfect fluency in English • Goal-oriented with ownership and commitment • Doer mindset, able to balance execution, planning, and strategy • Humble, willing to learn, and open to feedback • Comfortable providing support for products based on uncensored models and content • Comfortable working in the adult industry and with explicit sexual content • Availability for scheduled shifts, including evenings, weekends, or holidays if needed • Legal authorization to work in the current country of residence

🏖️ Benefits

• 4 weeks (20 working days) of PTO per year • Annual in-person meetup • Monthly allowance of 100 USD for health insurance expenses • Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members • Co-working space budget up to twice per month (35 EUR / 40 USD per visit) • Learning budget for courses, books, conferences, events, or certifications • Company laptop • Monitor budget up to 250 USD • Keyboard/mouse/mic/headphones budget up to 150 USD • Premium access to ChatGPT, Hugging Face, Claude Code, and other tools needed for the role • Fully remote work arrangement • Long-term B2B contract flexibility