Customer Support

Job not on LinkedIn

🔥 38 minutes ago

🇵🇭 Philippines – Remote

💵 $5 - $7 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lago

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Lago is a recruitment service that connects digital marketing agencies and businesses with top-tier global talent from emerging markets. Since 2015, Lago has specialized in providing remote staffing solutions, offering roles such as virtual assistants, social media managers, and customer support representatives. The company aims to empower both agencies and talented professionals by facilitating rewarding job opportunities while enabling businesses to grow efficiently and cost-effectively.

📋 Description

• Respond to customer inquiries through email in a timely and professional manner • Assist with order status, shipping, product, and routine customer questions • Investigate customer issues and provide accurate, helpful responses • Follow up on unresolved inquiries and escalate complex issues when necessary • Maintain a professional and consistent brand voice • Review order details and customer information in Shopify or related systems • Assist with routine order management and customer account inquiries • Identify order discrepancies and flag issues requiring additional attention • Maintain accurate customer and order information • Enter, update, and verify information across internal systems and spreadsheets • Maintain organized records of customer inquiries and issue resolutions • Complete routine administrative tasks related to customer support • Ensure data accuracy and consistency across records • Follow established customer support procedures and workflows • Identify recurring customer issues and communicate relevant patterns to the team • Maintain organized support notes and documentation • Adapt to new tools, processes, and communication channels as the business grows

🎯 Requirements

• Strong written English communication skills • Excellent attention to detail and data accuracy • Strong organizational and time management skills • Ability to manage multiple inquiries and prioritize tasks effectively • Professional customer service and problem-solving skills • Ability to work independently with minimal supervision • Reliable internet connection, suitable computer, and quiet workspace • Ability to maintain consistent availability during the agreed working schedule • Previous experience in customer support or customer service (nice-to-have) • Hands-on experience with Shopify or Shopify order management (nice-to-have) • Experience supporting ecommerce businesses (nice-to-have) • Familiarity with help desk platforms or shared customer support inboxes (nice-to-have) • Experience with spreadsheets and administrative data entry (nice-to-have) • Experience creating customer support templates or documenting workflows (nice-to-have) • Familiarity with SMS-based customer support (nice-to-have)

🏖️ Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance. • Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us. • Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. • Candidates will be asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement as part of the recruitment process.