Customer Service Representative, E-commerce

🔥 43 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Respond to customer inquiries via email and inbound phone • Assist customers with order cancellations and order placement • Answer product questions and provide recommendations • Identify appropriate upsell opportunities during customer interactions • Handle refund, return, and exchange requests while focusing on customer retention • Follow established customer service policies and workflows • Escalate issues requiring client approval or policy exceptions • Adapt to new processes and workflows as the client develops its support operation

🎯 Requirements

• Must be open to night shift • Excellent spoken English with clear pronunciation, strong communication skills, and ability to support US-based customers by phone • Excellent written English with strong grammar, comprehension, and professional email communication skills • E-commerce customer support experience • Familiarity with order management, cancellations, refunds, exchanges, and product inquiries • Inbound voice experience handling customer calls, including difficult conversations and time-sensitive requests • Ability to identify upselling opportunities and provide product recommendations • Ability to turn potential refunds into exchanges or retained orders • Strong customer service skills, including empathy, patience, proactivity, and trust-building • Adaptability to developing operations and evolving workflows • Previous experience using Intercom for customer support (preferred) • Familiarity with Intercom Fin or AI-assisted customer service workflows (preferred) • Experience supporting beauty, wellness, hair care, supplements, or other health-related e-commerce brands (preferred) • Experience with Shopify or similar e-commerce platforms (preferred) • Previous experience in customer retention, product recommendations, or upselling (preferred) • Experience supporting US-based consumer brands (preferred)

🏖️ Benefits

• Work from home / remote work setup • BYOD (bring your own device) • Equal Employment Opportunity employer • Opportunity for growth and development