Implementation Specialist II

🔥 21 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $50k - $70k / year

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Serve as your customer's trusted advisor and main point of contact through the onboarding period, driving toward fast time to first value. • Lead hands-on working sessions and webinar training with multiple customer stakeholders, coaching them on best practices and product usage. • Monitor customer adoption and product usage, stepping in to drive engagement, remove blockers, and keep customers on track. • Manage the overall onboarding project to ensure on-time delivery—including coordinating with our engineers for data migration needs, scheduling consulting sessions, facilitating partner integration engagements, and more. • Respond promptly to inbound phone calls and emails, identifying and escalating priority issues. • Manage multiple customer projects simultaneously. • Use AI tools to work smarter and faster—drafting content, speeding up research, streamlining your workflow, and finding better ways to serve customers. • Support learning content creation to advance our ongoing digital learning initiative. • Be an expert on the EverHealth Platforms, maintaining a deep understanding of our technology and products. • Be a great facilitator and problem solver, building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty. • Be willing to travel up to 15% to support in-person customer engagements.

🎯 Requirements

• Bachelor’s Degree preferred • 1-3 years of experience in a SaaS customer success, onboarding, implementation, or similar customer-facing role • Highly AI-forward: you actively use AI tools in your day-to-day work and are excited to leverage them to work more effectively. • A bias for action—you take initiative, solve problems without waiting for direction, and can blaze a trail in a fast-changing environment. • Genuinely tech-savvy and a fast learner—comfortable picking up new software quickly and confidently guiding others through it. • Strong bedside-like manner: you can patiently support others through a first-time experience. • Excellent verbal and written communication skills. • Strong time management skills. • A willingness to share your past experience with the team to help create great customer experiences. • Experience in Healthcare Tech or a related industry is a plus, not a requirement. • Experience with Salesforce, Taskray, and ChurnZero or similar tools a strong plus.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program